Privacy Policy

Last updated: 24 July 2026

Signhub Pty Ltd, trading as SignHub Printing & Signs, respects the privacy of our customers, suppliers, website visitors and the people whose information is provided to us during a signage or printing project.

This Privacy Policy explains how we collect, use, store and disclose personal information when you:

• visit our website or online store;
• request a quote;
• place an order;
• provide artwork or project files;
• contact or work with us;
• subscribe to marketing communications; or
• otherwise use our products and services.

We manage personal information in accordance with applicable Australian privacy laws and, as a matter of good business practice, in a manner consistent with the Australian Privacy Principles.

1. Who we are

This policy applies to:

Signhub Pty Ltd
ABN 89 146 615 894
Trading as SignHub Printing & Signs

Our online store is hosted by Shopify, which provides the ecommerce platform through which we sell products and services.

Our contact details are provided at the end of this policy.

2. What personal information we collect

The information we collect depends on how you interact with us. It may include:

• your name, business name, job title and contact details;
• billing, delivery and installation addresses;
• account and login information, where customer accounts are available;
• quote requests, order information and transaction records;
• information about payments, such as payment status, payment method and transaction reference;
• correspondence, feedback, complaints and customer support enquiries;
• artwork, photographs, plans, job specifications, branding files and other material you provide for a project;
• information needed to arrange delivery, installation, site access or contractor attendance;
• website and device information, including your IP address, browser type, device type, pages viewed and interactions with the website;
• cookie and analytics information; and
• any other information you choose to provide to us.

Payment card information entered through our online store is processed by Shopify and the applicable payment provider. SignHub does not intentionally retain complete payment card details within its own business systems.

3. Artwork and information about other people

Artwork, photographs and project files provided to SignHub may contain personal information about employees, customers, contractors, community members or other individuals.

When you provide information about another person, you confirm that you are authorised to provide it to us and to instruct us to use it for the relevant project.

Please do not provide sensitive, confidential or security-classified information unless it is genuinely required for the work and appropriate arrangements have been agreed with us beforehand.

4. How we collect information

We may collect personal information:

• directly from you through our website, online store, quote forms, email, telephone, social media or in-person communication;
• when you place an order, approve artwork, request delivery or arrange an installation;
• from another person acting on behalf of your business or organisation;
• from publicly available sources where reasonably necessary for a quote, delivery, installation or business enquiry;
• automatically through cookies, analytics tools and website technologies;
• from Shopify, payment providers, delivery providers and other service providers involved in your transaction; and
• from subcontractors or business partners assisting us to provide the requested product or service.

You may contact us anonymously or using a pseudonym where practical. However, we will generally need accurate identification, contact and delivery information to quote, produce, invoice and fulfil an order.

5. Why we collect and use personal information

We use personal information to:

• respond to enquiries and prepare quotes;
• create, produce, supply, deliver and install signage and printed products;
• process orders, payments, refunds and account transactions;
• communicate about artwork, proofs, approvals, production and delivery;
• maintain customer, job, warranty and production records;
• provide customer support and resolve complaints;
• improve our products, services, website and internal processes;
• maintain the security of our systems and prevent fraud or misuse;
• administer our accounting, reporting, insurance and legal obligations;
• manage suppliers, contractors and business relationships;
• send marketing communications where you have consented or where otherwise permitted by law; and
• comply with legal requirements and respond to lawful requests.

Where information is required to fulfil an order or provide a quote, we may be unable to proceed if it is not provided.

6. Marketing communications

We may send you news, product information or promotional communications where:

• you have subscribed or otherwise consented;
• you have an existing business relationship with us and the communication is reasonably relevant to that relationship; or
• the communication is otherwise permitted by law.

You can unsubscribe from electronic marketing at any time by using the unsubscribe link or instructions in the message, or by contacting us.

Unsubscribing from marketing will not prevent us from sending information needed to administer an enquiry, quote, order, account, warranty or existing business relationship.

We do not sell or rent personal information to third parties for their own marketing.

7. Cookies, analytics and online technologies

Our website and online store use cookies and similar technologies to:

• operate the website and shopping cart;
• maintain website security;
• remember preferences and account settings;
• understand website traffic and performance;
• identify and correct technical problems;
• measure the effectiveness of communications or advertising; and
• improve our products, services and customer experience.

Some cookies and technologies are provided by Shopify and other service providers that support our website, ecommerce, analytics and marketing functions. These providers may collect information about your device, browser and interactions with the website in accordance with their own privacy policies.

You can manage or block cookies through your browser settings and, where available, through the privacy or cookie controls provided on our website. Blocking some cookies may affect the operation of the website, shopping cart or customer account functions.

8. When we disclose personal information

We may disclose personal information where reasonably necessary to:

• operate our website and online store;
• process orders, payments and refunds;
• produce, deliver or install signs and printed products;
• engage suppliers, production partners, installers, couriers or subcontractors;
• provide customer support and administer accounts;
• maintain our technology, cloud storage, communications and business systems;
• obtain accounting, insurance, legal or other professional advice;
• prevent fraud, maintain security or investigate suspected misuse;
• comply with legal obligations or respond to lawful requests;
• manage a proposed sale, restructure or transfer of the business, subject to appropriate confidentiality protections; or
• act with your consent or at your direction.

The organisations that may receive information include Shopify, payment providers, technology and cloud-service providers, freight and delivery providers, production partners, installers, suppliers, professional advisers and government authorities.

We require service providers and contractors that receive personal or project information to use it only for the relevant purpose and to handle it confidentially.

We do not sell, rent or trade personal information.

9. Shopify, payments and website services

Our online store is hosted by Shopify. Shopify provides the ecommerce platform, shopping cart, store security and related services used to operate the website.

Information submitted through the online store may be collected and processed by Shopify, its related entities, payment providers and other service providers involved in operating the store or completing a transaction.

Where you use a third-party payment method or website feature, the relevant provider may separately collect and process information in accordance with its own privacy policy.

10. Overseas processing and disclosure

Some of the service providers we use operate or store data outside Australia. As a result, personal information may be processed or accessed in countries including the United States, countries within the European Union, and other locations used by Shopify and our cloud-service providers.

The location of cloud infrastructure may change over time. We take reasonable steps when selecting and managing service providers to consider their privacy, confidentiality and information-security arrangements.

Where Australian privacy law applies to an overseas disclosure, we take reasonable steps required by law in relation to the overseas recipient.

11. Security

We use reasonable administrative, technical and physical safeguards to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure.

These measures include access controls, secure authentication, staff confidentiality requirements, system maintenance, backups and security processes appropriate to the nature of the information and our operations.

No website, transmission method or storage system is completely secure. Please avoid sending highly sensitive or confidential information through ordinary email or website forms. Contact us first where special handling arrangements may be required.

12. Retention

We retain personal information only for as long as reasonably necessary to:

• fulfil the purpose for which it was collected;
• maintain appropriate customer, production, artwork and warranty records;
• provide repeat-order and after-sales support;
• resolve disputes or complaints; and
• meet accounting, taxation, legal and regulatory obligations.

Some transaction, project and business records may be retained for up to seven years, or longer where required by law or reasonably necessary for an ongoing matter.

When information is no longer reasonably required, we take reasonable steps to delete it, destroy it securely or de-identify it, subject to technical, archival and legal limitations.

13. Access and correction

You may ask us to:

• confirm whether we hold personal information about you;
• provide access to information we hold about you; or
• correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

We aim to acknowledge requests promptly and ordinarily respond within 10 business days. More complex requests may take longer, in which case we will explain the expected timeframe.

In limited circumstances, we may be unable to provide access to some information. Where appropriate, we will explain the reason.

14. Privacy complaints

Please contact us if you believe we have mishandled your personal information or failed to follow this policy.

We will:

• treat the complaint respectfully and confidentially;
• acknowledge it ordinarily within two business days;
• investigate the circumstances objectively;
• aim to provide a response within 7–10 business days; and
• keep you informed if additional time is reasonably required.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may contact the Office of the Australian Information Commissioner.

15. Data breaches

We maintain processes for identifying, containing, assessing and responding to suspected data breaches.

Where a breach is likely to cause serious harm and notification is required under the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

16. Children’s information

Our website and online store are intended for business customers and adults. We do not knowingly seek to collect personal information directly from children.

If you believe a child has provided personal information to us without appropriate authority, please contact us.

17. Third-party links

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices, content or security of third-party websites.

You should review their privacy information before providing personal information to them.

18. Changes to this policy

We may update this Privacy Policy when our business, website systems, service providers or legal obligations change.

The current version will be published on our website with the date of the latest update.

19. Contact us

For privacy enquiries, requests for access or correction, or privacy complaints, contact:

Signhub Pty Ltd
ABN 89 146 615 894
Trading as SignHub Printing & Signs

20 Isabella Street West
Atherton QLD 4883
Australia

Email: admin@signhub.com.au
Phone: +61 459 991 124